If you wish to take part in volunteering and helping out in the forum, there is no criteria you just need to pitch in where you see fit.
It is recommended for you to have the following:
- Familiarity with WordPress functions and features
- Familiarity with WordPress terminology
- Ability to understand the intent behind the question, not just the question (not everyone can write English very well so sometimes we have to interpret or ask more questions)
- Willingness to go the extra step
You can find guidelines for everyone using the forum at Using the Support Forums. To keep up with news and information about activities on the Forum, and to ask questions about volunteering, you should join #forums on Slack and/or sign up for the wp-forums mailing list.
It’s often convenient to link to a page from the Docs section when replying on the forums. Here’s a nice little shortcut: Wrap the Page’s address in double brackets. Not the full URL, just the Page.
For example, you will pick a quick shortcut to the Using Permalinks page like this:
When you save the post it will be converted to a proper link.
If you see a topic that you think needs a Moderator’s attention, just add the tag “modlook” to it.
In particular, watch for some of the following:
- duplicate posts
- excessive (or premature) bumps
- spam & SEO attempts
- accidental password or key data sharing
- non-WordPress related requests
Just note that there is no need to add extra tags or to attempt to explain the problem. Moderators are smart; they can see the issue for themselves. Adding explanations is just more work for them to clean up as well.
After handing a modlook topic, make sure to remove the tag!
Here are the various sections and related Codex articles that may help you to familiarize with the structure of the WordPress Forum: Installation, How-To and Troubleshooting, Themes and Templates, Plugins and Hacks Requests and Feedback, Miscellaneous.
Hope this article was helpful for you, future support volunteers!)